It is important to note while the Company does its best to ensure that returns, refunds, and cancellations are available to the users of the Website, the Company has to place certain restrictions on the same to meet its business, legal, and contractual obligations. Returns or cancellations may also vary from brand to brand or seller to seller. Each such goods sold there under will have specific guidelines to determine the Terms and Conditions related to returns, refunds, or cancellations (the "Guidelines"). In each such case, the Guidelines shall prevail over this Policy, and you must acquaint yourself with the applicable Guidelines while purchasing on the App.

What can I return/replace, and when? (Applicable in Trial Store,Select and Deals Section)

- You receive a faulty, damaged, or defective product.

- You receive a product that is different from what you ordered.

- Incorrect quantity shipped (size issues).

If any of the above points are valid, we will help you with a return if notified within three business days of receiving your order. If we cannot facilitate an exchange, a full refund for your order will be provided after we receive your products and it undergoes a quality check. If the quality check is approved, a refund request will be initiated, and your money will reflect in your mode of payment within 7-10 working days.

Conditions for returning products: (Applicable across all Trials)

The products must be returned in the original condition they were received in, along with any bills, tags, labels, etc.

Products must be in their original, sealed, and saleable condition

Brand packaging should be intact

Replacement of a product will be subject to the product's availability on the App at that time.

Please note that we cannot offer an exchange or refund in the following situations: (Applicable for all Trial Offers)

- Products are damaged due to misuse/overuse.

- Unsealed Box and Product is used or altered.

- If a request is initiated after three business days of order delivery.


Select is the product not received or if received in damaged condition, we would try to replace the product depending upon stock availability. Else shipping charges (if any) will be refunded.

Welcome Aboard, you can surf our different stores which are Trial Store, Select, Reward store and Survey. In Select, you can get free samples which survey based samples, redeem your Fab points in Reward store and fill the brand surveys to let know the brand regarding your preferences.

FabPiks is not responsible for damage post-delivery of an item.

Cancellation of the order:

Cancellation of the order can be done before 24 hours of the dispatch. Post dispatch or during transit the order cannot be canceled.

How to raise a dispute?

To raise a dispute, please send an email to Your email must contain the product's name and the order ID, along with a detailed description of the nature of the concern. This must be done within three days of receipt of the product. Disputes registered after three days of delivery shall be entertained at the sole discretion of the seller of the product. If the seller agrees to a refund, you must send the product back to the vendor within seven days of the vendor agreeing to the refund."

In the case of Samples/Discover box/Premium box, FabPiks has a right to ask for supporting documents such as product images, inner packaging, outer packaging, etc. The same will be matched against the images provided by the logistics partner. If the pictures and other supporting documents are verified, the customer shall receive a refund or exchange. Customers shall be communicated via email if their request has been approved or rejected (based on the analysis and supporting documents).

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