It is important to note while the Company does its best to ensure that returns, refunds, and cancellations are available to the users of the Website, the Company has to place certain restrictions on the same to meet its business, legal, and contractual obligations. Returns or cancellations may also vary from brand to brand or seller to seller. Each such good sold there will have specific guidelines to determine the Terms and Conditions related to returns, refunds, or cancellations (the “Guidelines”). In each such case, the Guidelines shall prevail over this Policy, and you must acquaint yourself with the applicable Guidelines while purchasing on the App.
What can I return/replace or refund, and when? (Applicable in Shop Mini, Free Samples, and Deals and Combos)
• You receive a faulty, damaged, or defective product
• You receive a product that is different from what you ordered
• Incorrect quantity shipped (size issues)
If any of the above points are valid, we will help you with a return if notified within three business days of receiving your order. If we cannot facilitate an exchange, a full refund for your order will be provided after we receive your products and it undergoes a quality check. If the quality check is approved, a refund request will be initiated, and your money will reflect in your mode of payment within 7-10 working days.
*Conditions for returning products: (Applicable across all Trials)
- The products must be returned in the original condition they were received in, along with any bills, tags, labels, etc.
- Products must be in their original, sealed, and saleable condition
- Brand packaging should be intact
- Replacement of a product will be subject to the product’s availability on the App.
*Please note that we cannot offer an exchange or refund in the following situations: (Applicable for all Trial Offers)
• Products are damaged due to misuse/overuse.
• Unsealed Box and Product is used or altered.
• If a request is initiated after three business days of order delivery.
Exception: Free Sample if the product was not received or if received in a damaged condition; we would try to replace the product depending upon stock availability. Else shipping charges (if any) will be refunded.
Fabpiks is not responsible for damage post-delivery of an item.
*Cancellation of the order
Cancellation of the order can be made before 24 hours of the dispatch. Post-dispatch or during transit, the order cannot be cancelled.
This is to inform the users that if any RTO takes place or the user denies accepting the order or cancels the order post-shipping, in that respective case, the whole money won’t be refunded.
In addition, the delivery charge according to the state code will also be deducted, and the remaining money will be returned to the user.
*How to raise a Dispute?
To raise a dispute, please send an email to firstname.lastname@example.org. Your email must contain the product’s name and the order ID, along with a detailed description of the nature of the concern. This must be done within three days of receipt of the product. Disputes registered after three days of delivery shall be entertained at the sole discretion of the seller of the product. If the seller agrees to a refund, you must send the product back to the vendor within seven days of the vendor agreeing to the refund.”
In the case of Free Samples/Deals box/Combo box, FabPiks has a right to ask for supporting documents such as product images, inner packaging, outer packaging, etc. The same will be matched against the images provided by the logistics partner. The customer shall receive a refund or exchange if the pictures and other supporting documents are verified. Customers shall be communicated via email if their request has been approved or rejected (based on the analysis and supporting documents).